Frequently Asked Questions
Shipping and Returns
You can learn about returns and exchanges Here.
For orders $100 or higher, you should see a Free Shipping method option during the checkout process. This is only offered with orders in the lower 48 USA states. The actual shipping method used is at our discretion.
That hasn't happened yet as far as we know, but if it does, please contact us Here and we'll work it out.
At the moment, we are only fulfilling orders within the USA. But that may change so please check back with us.
Generally we ship your order within 1-2 business days of purchase. When possible we ship within 1 business day.
Orders and Order Status
Currently, sales tax is only applied for orders to New Mexico in the USA.
Get in touch with us and we'll work it out. Visit our Contact Us page.
We don't offer gift wrap services just yet but you can specify a gift message during checkout. During the checkout process, see the Order Comments section. Just make it clear it's a gift message. If you forget to do this, get in touch with us right after placing your order.
Also note that item prices will not be included with your order since we include a packing slip that doesn't show prices. Nobody wants to have a gift recipient see prices!
Click the My Account / Order Status link at the top right hand side of our site to view orders you have placed. Then click the Change Quantities / Cancel Orders link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
Click the My Account / Order Status link at the top right hand side of our site to track your order.
Backordered items are those which we are working hard at getting back in stock. We never accept backorders if we don't know for sure we'll have more in stock, but still the date we have it back in stock may vary. We will ship it to you as soon as we have the product in stock and we can clear out all the backorders.
No folding or bending please, unless you want your poster to be bent and have a crease that won't go away. Handle your poster carefully from the edges and either hang it, store it flat or gently rolled.
Yes, always...a lot. Definitely. Stay tuned for more Digits of Pi creations!
Currently we don't offer any framing services. Any photos of framed posters we display on the site are simply to show what a frame might look like. But it's easy to find frames on Amazon for our 13 x 19, 19 x 13, 13 x 26, 26 x 13 inch posters that will work. We like the ArtToFrames products because most of their frames have a .25 inch lip (also called rabbet depth), meaning that they only cover .25 inches at each edge of the poster. We strive for our posters to have a 1/2 inch margin, but there are times where we need to shrink that a bit in order to fit a huge amount of Pi digits. So we like the .25 inch lip. See our product listings for details for specs such as margins.
Here are some sample frame links:
These are just a few basic examples out of many. If you take a few minutes, you'll find various finishes and price levels.
We don't have quantity discounts built into the store but if there's a specific quantity you're wondering about, just get in touch with us and ask Here.
While we do focus on beautiful designs, our primary theme has always been to fit more content than was thought possible to do. So while there is a beautiful colored Pi character in the center of our Digits of Pi posters, the star has always been the gazillion digits surrounding it and underneath it. They're just waiting there for a passerby to realize that the gray halftone on the poster is actually an ocean of tiny digits.
Sometimes the close-up photos do look a bit grainy. Taking photos of tiny Pi digits can be tricky, but the actual books and posters are sharp. Our product photographer wishes we would make normal posters since it would make his life easier.
So far the answer has always been Yes. But if we do ever run out of the magnifier you're supposed to receive, we'll make sure you get something equally awesome, or even a discount.
During the checkout process, see the "Registration" section where you can enter a password and create your account. Also you can click on the account icon in the upper right corner of the every page and choose to register.
First, sign into your account by clicking the account icon in the upper right of every page. On mobile devices these links may be in different positions.
Please hold onto the shipping confirmation email that our site will send you upon your order being shipped. That email will have the tracking info you need. If you lose that info, you can get in touch with us and we can help.
Of course we like you. Due to a recent system upgrade, passwords may not have been successfully moved over. Give your password try. If it doesn't work, then you can click the Forgot Password link while you're trying to log in.
Please visit our Contact Us page. We will reply as soon as possible, usually within a few hours if we receive your message during working hours here in the USA mountain time zone.